Search

Repair Notice

REPAIR NOTICE

Kawai Australia P/L
24A / 6-8 Herbert Street
St Leonards, NSW 2065
ABN 96 002 270 199

This notice is given under the Australian Consumer Law

Last updated: 22 March, 2023

To ensure the smoothest service possible, please note the following terms of service and sign below.

  • Your piano is protected against defects of materials and craftsmanship for the period detailed on your warranty card. The warranty does not apply to faults or damage caused by accident, wear and tear, misuse, abuse, or neglect.
  • In the event that the technician/service centre cannot find any fault, or the instrument is found to be operating within normal specifications, the warranty will not apply to this Repair Authorisation, and you will be required to pay any outstanding balance directly to the technician/service centre.
  • Please be sure to back up any data saved to your digital or hybrid piano before work commences. The technician/service centre will make a reasonable attempt to ensure that any data stored on the piano is retained, however it isn’t always possible. Kawai Australia will accept no responsibility for lost user data.
  • The technician/service centre will repair the instrument in one visit if possible, however given the nature of our products, this isn’t always possible, and one or more follow-up visits may be necessary. Your technician/service centre will discuss this with you if so.
  • Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Complete this section

    Case number *

    Email address *

    First name*

    Last name *

    SIGN IN THE BLANK SPACE BELOW

    to affirm that you have read, understand, and agree to proceed under these conditions. You can draw your signature with a mouse, or directly onto the screen with your finger on most touch devices.

    A quick word about privacy

    We need the information in this form to provide the support you’re asking for. This might include sharing it with technicians and service centres, couriers and other third parties, but we won’t use it to send marketing materials to you. Our full privacy policy is always available here.

    Join Kawai Care to take full advantage of our network of tuners, technicians and service centres, streamlined repairs, firmware updates, as well as news, giveaways, special offers and more.