Get help here.

If you're having trouble with your piano, fill out this form and we'll be in touch. Please check your spam or junk email folders to be sure that you don't miss any important information.

    Your warranty begins on the date shown on the receipt of your final payment to an authorised retailer. To make a warranty claim on your piano, as you’ll no doubt expect, you’ll need to provide documentary evidence that you’re the owner. The form will tell you what we need to be most helpful.

    If you walked into a store, paid your money, and walked out with a piano, please find your receipt from the store. If you paid a piano off over time, we’ll need the receipt for your final payment. If you’re renting your piano, we’ll need a copy of the front page of your rental contract. Please be sure that the date, your name, and the name of the business you paid are clearly visible.

    We rely on a network of independent specialists around Australia and New Zealand to assess and carry out repairs, and we may use refurbished or modified parts in repairs, though it’s extremely rare, and carefully managed when we do.

    There are conditions on what your warranty covers and for how long: refer to your documents and to the information below, or contact us.

    Lengths of warranties

    • Acoustic pianos: 12 years
    • Hybrid pianos: 12 years on acoustic parts, 5 years on electronic parts
    • Digital pianos: 5 years
    • Power supplies, spare parts, pedals and other accessories: 1 year

    A quick word about privacy

    We need the information in this form to provide the support you’re asking for. This might include sharing it with technicians and service centres, couriers and other third parties, but we won’t use it to send marketing materials to you. Our full privacy policy is always available¬†here.

    Join Kawai Care to take full advantage of our network of tuners, technicians and service centres, streamlined repairs, firmware updates, as well as news, giveaways, special offers and more.