Request Technical Support

To request technical support for your piano, fill out the form below and we'll be in touch.

Your warranty begins on the date shown on the receipt of your final payment to an authorised retailer. To raise a warranty claim, you'll need to provide your sales receipt and some other information, including the piano's serial number.

There are conditions on what your warranty covers and for how long: refer to your documents for details. We rely on a network of independent specialists around Australia and New Zealand to assess and carry out repairs, and may use refurbished or modified parts in repairs.

Lengths of warranties

  • Acoustic pianos: 12 years
  • Hybrid pianos: 12 years on acoustic parts, 5 years on electronic parts
  • Digital pianos: 5 years
  • Power supplies, spare parts, pedals and other accessories: 1 year
For more information, please refer to your warranty card or contact us.
A quick word about privacy

We need the information in this form to provide the support you’re asking for. This might include sharing it with technicians and service centres, couriers and other third parties, but we won’t use it to send marketing materials to you (unless you ask us to). Our full privacy policy is always available¬†here.

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