Get help with a piano | Kawai Australia

Request Technical Support

To request technical support for your piano, fill out the form below and we'll be in touch.

Is your piano under warranty? *

Your warranty begins on the date shown on the receipt of your final payment to an authorised retailer. To raise a warranty claim, you'll need to provide your sales receipt and some other information, including the piano's serial number.

There are conditions on what your warranty covers and for how long: refer to your documents for details. We rely on a network of independent specialists around Australia and New Zealand to assess and carry out repairs, and may use refurbished or modified parts in repairs.

Lengths of warranties

Acoustic pianos: 12 years
Hybrid pianos: 12 years on acoustic parts, 5 years on electronic parts
Digital pianos: 5 years
Power supplies, spare parts, pedals and other accessories: 1 year

For more information, please refer to your warranty card or contact us.

First name *

Last name *

Email * Contact phone number Postcode *

Model of piano *

Serial number *

Date of purchase *

Name of retailer *

Upload receipt *

Please describe the issue *

Kawai Care is free, and members are better off. Ticking the box means we can use the details you enter in this form to personalise our services for you in the future.

A quick word about privacy

We need the information in this form to provide the support you’re asking for. This might include sharing it with technicians and service centres, couriers and other third parties, but we won’t use it to send marketing materials to you (unless you ask us to). Our full privacy policy is always available here.