Back to SupportYour warranty begins on the date shown on the receipt of your final payment to an authorised retailer. To make a warranty claim on your piano, as you’ll no doubt expect, you’ll need to provide documentary evidence that you’re the owner. The form will tell you what we need to be most helpful.
If you walked into a store, paid your money, and walked out with a piano, please find your receipt from the store. If you paid a piano off over time, we’ll need the receipt for your final payment. If you’re renting your piano, we’ll need a copy of the front page of your rental contract. Please be sure that the date, your name, and the name of the business you paid are clearly visible.
We rely on a network of independent specialists around Australia and New Zealand to assess and carry out repairs, and we may use refurbished or modified parts in repairs, though it’s extremely rare, and carefully managed when we do.
There are conditions on what your warranty covers and for how long: refer to your documents and to the information below, or contact us.
Lengths of warranties
- Acoustic pianos: 12 years
- Hybrid pianos: 12 years on acoustic parts, 5 years on electronic parts
- Digital pianos: 5 years
- Power supplies, spare parts, pedals and other accessories: 1 year
