Your piano’s logbook

Everything about your piano on one page — warranty, service history, documents. Tell us which piano and we’ll email a secure link straight to it.

How the secure link works

Enter your piano’s serial and an email linked to it. We send a one-time link to that address — opening it proves the piano is yours. No password to remember.

The email must be one we hold for this piano — the owner’s, or someone they’ve authorised. The link works once and lasts 15 minutes.


Inside your Warranty & Maintenance Logbook, and stamped on the piano’s frame. Can’t find it?
Enter the serial from your logbook.


Enter a valid email linked to this piano.

New piano, never registered? That starts at /register — this page is for pianos already on file.

A quick word about privacy

We need the information in this form to provide the support you’re asking for. This might include sharing it with technicians and service centres, couriers and other third parties, but we won’t use it to send marketing materials to you. Our full privacy policy is always available here.

Join Kawai Care to take full advantage of our network of tuners, technicians and service centres, streamlined repairs, firmware updates, as well as news, giveaways, special offers and more.